Shipping Policy

This policy outlines the shipping terms and delivery information for orders placed on this website. Please review the following details carefully before placing your order.

Shipping Coverage
Shipping is available throughout the United States. Delivery to countries or regions outside the United States is not currently supported.

Shipping Fees
For orders with a total amount under 120 EUR, a shipping fee of 8 EUR will be applied. Orders with a total amount of 120 EUR or more qualify for free shipping.

Order Cut-off Time
Orders placed before 18:00 will begin processing on the same day. Orders placed after 18:00 will be processed on the next business day. Orders placed on weekends or holidays will be processed on the following business day.

Processing Time
Order processing typically takes 1 to 3 business days, including order verification, packaging, and dispatch preparation.

Delivery Timeframe
Estimated delivery time is 5 to 10 business days. Actual delivery time may vary depending on logistics conditions and destination location.

Shipping Carriers
We work with FedEx, UPS, and DHL Express to ensure reliable and efficient delivery services.

Order Tracking
After your order is shipped, you will receive an email containing your order number, payment details, and shipping carrier information. You can track your order status by entering your email address or phone number along with your order number on the “Order Tracking” page of the website.

Liability Statement
Issues such as product damage or loss during transit, shipping address changes, or order cancellation requests will be evaluated based on the actual logistics status and carrier policies. Please ensure that your shipping information is accurate. Any issues arising from incorrect or incomplete addresses may be the responsibility of the customer.

Delivery Inspection Notice
Please inspect the package before signing for delivery. If the package appears damaged or abnormal, please refuse delivery or contact the carrier immediately, and notify us as soon as possible for further assistance.

Contact Us
Address: 226 W LINCOLN ST, HOOPESTON, IL 60942, US
Phone: +1 (917) 678-8940
Email: hello@lumivillach.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)