Address: 226 W LINCOLN ST, HOOPESTON, IL 60942, US
Phone: +1 (917) 678-8940
Email: hello@lumivillach.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)
This policy outlines the shipping terms and delivery information for all orders placed through our website. Please review the details below carefully before completing your purchase.
We currently offer shipping throughout the United States.
At this time, we do not ship to international destinations outside the United States.
Orders under $120 will incur a $8 shipping fee.
Orders of $120 or more qualify for free shipping.
Shipping costs, where applicable, will be clearly displayed at checkout.
Orders placed before 18:00 will begin processing on the same day.
Orders placed after 18:00 will be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the following business day.
Order processing typically takes 1 to 3 business days.
This includes order verification, packaging, and preparation for shipment.
Estimated delivery time is 5 to 10 business days.
Please note that delivery times are estimates only and may vary depending on logistics conditions, carrier schedules, and destination.
We partner with reliable carriers to ensure efficient delivery, including:
FedEx
UPS
DHL Express
The carrier assigned to your order will depend on availability and logistics conditions.
Once your order has been shipped, you will receive an email containing:
Your order number
Payment details
Shipping carrier information
You can also track your order at any time via the “Order Tracking” page on our website by entering your email address or phone number along with your order number.
Shipping-related matters such as transit delays, loss, or damage will be handled in coordination with the carrier and evaluated based on their policies.
Please ensure that all shipping information provided is complete and accurate. We are not responsible for issues arising from incorrect or incomplete delivery details.
Requests for order changes or cancellations after shipment are subject to carrier restrictions and may not always be possible.
We kindly ask you to inspect your package carefully upon delivery.
If the package appears damaged or unusual, please refuse the delivery if possible or report it directly to the carrier.
Please contact our customer service team as soon as possible so we can assist you further.
If you have any questions regarding shipping or delivery, please contact us:
Address: 226 W LINCOLN ST, HOOPESTON, IL 60942, United States
Phone: +1 (917) 678-8940
Email: hello@lumivillach.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (EST)
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