Address: 226 W LINCOLN ST, HOOPESTON, IL 60942, US
Phone: +1 (917) 678-8940
Email: hello@lumivillach.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)
This policy applies to all returns and exchanges for products purchased through our website. Please read the following information carefully before submitting a request to ensure a smooth and efficient process.
You may request a return or exchange within 30 days from the date your order is delivered.
Requests submitted after this period may not be accepted.
Returns and exchanges may be requested under the following circumstances:
The product has visible appearance defects
Quality-related issues affecting normal use
Significant color differences
Unusual odor
The item received does not match the order description
In addition, returns or exchanges without a specific reason are accepted, provided the item is in a condition suitable for resale.
To initiate a return or exchange, please contact our customer support team via email or phone and provide the following information:
Order number
Payment confirmation
Reason for return or exchange
Supporting photos or videos (if applicable)
Our team will review your request as soon as possible and notify you of the result.
Once approved, we will provide the return address and a return label.
Please ensure the item is properly packaged and returned with the provided label attached.
After the returned item is received and inspected, we will confirm whether it meets the stated condition.
For returns: A refund will be processed immediately after inspection approval.
For exchanges: A replacement item will be shipped within 1–3 business days after inspection approval.
For more information regarding delivery times, please refer to our Shipping Policy.
Once the return is confirmed and approved, refunds will be processed within 1–5 business days.
Refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider.
If the return or exchange is due to product defects, quality issues, color differences, odor, or incorrect items received, we will cover the shipping costs.
For returns or exchanges requested without a specific reason, the shipping cost will be borne by the customer.
Items are not eligible for return or exchange if the damage is caused by misuse, improper handling, or failure to follow product instructions.
We reserve the right to decline any request if the item shows signs of excessive wear, stains, or any condition that affects its resale value due to customer-related reasons.
If you have any questions, please feel free to contact us:
Address: 226 W LINCOLN ST, HOOPESTON, IL 60942, United States
Phone: +1 (917) 678-8940
Email: hello@lumivillach.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (EST)
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