Return & Exchange Policy

This policy applies to returns and exchanges for products purchased on this website. Please review the following information carefully before submitting a request to ensure a smooth process.

Return & Exchange Period
You may request a return or exchange within 30 days from the date the item is delivered.

Return & Exchange Conditions
You may request a return or exchange if the product has issues related to appearance, quality, noticeable color differences, odor, or does not match the order description. In addition, returns or exchanges without reason are accepted, provided the item remains in a condition that does not affect resale.

Return & Exchange Process
You must contact our customer support team via email or phone to submit a request and provide your order number, payment confirmation, reason for return or exchange, and relevant photos or videos as evidence. Our team will review your request promptly and notify you of the outcome. Once approved, we will provide the return address and a return label. You are required to send the item back to the designated address with the return label attached and wait for us to receive and inspect the item to confirm that it matches the reported condition.
For returns, the refund process will be arranged immediately after inspection approval.
For exchanges, a replacement item will be shipped within 1 to 3 business days after inspection approval. For more details regarding shipping time, please refer to the Shipping policy.

Refund Process
After the return is confirmed, we will process your refund within 1 to 5 business days. The refund will be issued to your original payment method.

Fees and Charges
If the return or exchange is due to product appearance issues, quality problems, color differences, odor, or items not matching the order, the shipping cost will be covered by us.
For returns or exchanges without reason, the shipping cost will be borne by the customer.

Disclaimer
Issues caused by human damage, improper use, or failure to follow product instructions are not eligible for return or exchange. We reserve the right to reject requests if the item shows signs of significant wear, stains, or any condition that affects resale due to personal reasons.

Contact Us
Address: 226 W LINCOLN ST, HOOPESTON, IL 60942, US
Phone: +1 (917) 678-8940
Email: hello@lumivillach.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)