Order cancellation policy

This policy applies to order cancellations and related refund matters after an order has been placed on this website. Please review the following information carefully before placing your order.

Order Cancellation Conditions
Orders that have not yet been shipped may be canceled within 48 hours of placement. Orders that exceed 48 hours or have already entered the shipping process cannot be canceled directly. In such cases, you may contact us to request a return and refund after the package has been delivered. For more details, please refer to the Return & Exchange Policy.

Order Cancellation Process
You may contact our customer support team via email or phone to request an order cancellation. Please provide your order number and relevant payment confirmation details. Our support team will review and process your request as soon as possible. Once approved, you will be promptly notified of the outcome and the refund arrangement will be initiated.

Refund Process
After the return request has been approved, we will process your refund within 1 to 5 business days. The refund will be issued to your original payment method, such as Visa or MasterCard. The exact time for the refund to be credited may vary depending on the processing time of the payment provider.

Contact Information
Address: 226 W LINCOLN ST, HOOPESTON, IL 60942, US
Phone: +1 (917) 678-8940
Email: hello@lumivillach.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)